Eatsreal Refund Policy

Objective: At Eatsreal, our goal is to provide high-quality, healthy meal options to our customers. We understand that sometimes things don’t go as planned, so we have outlined our refund policy to ensure transparency and satisfaction.

Eligibility for Refunds:

1. Incorrect Order: If you receive a meal that is different from your order, you are eligible for a full refund or a replacement meal at no additional cost.
2. Missing Order: If your meal does not arrive within the scheduled delivery time, you may request a full refund or rescheduling of the delivery.
3. Quality Issue: If you are unsatisfied with the quality of the meal (e.g., spoiled or inedible food), you are eligible to receive a refund or replacement, provided that you submit a complaint within 2 hours of receiving the meal.

Process for Requesting a Refund:

1. Notification: To initiate a refund, please contact Eatsreal customer service via our platform or email at [email protected] Include a detailed description of the issue, your order number, and any relevant photographs of the meal.
2. Review: Upon receiving your refund request, our team will investigate the matter within 48 hours and determine the validity of the claim based on the evidence provided.
3. Resolution: If your refund request is approved, the refund amount will be credited back to your original method of payment within 7-10 business days. If a replacement meal is requested, it will be delivered according to our standard delivery schedules.

Non-Refundable Circumstances:

• Orders canceled less than 24 hours before the scheduled delivery time.
• Dislikes based on personal preference (e.g., taste, spices, texture).
• Any issues not reported within the specified timeframe (2 hours for quality issues).

Additional Information:

• Eatsreal reserves the right to modify or amend this refund policy at any time without prior notice.
• In cases of repeated refund requests from a single customer that are deemed unreasonable, Eatsreal reserves the right to refuse future service.

Contact Information: For any inquiries regarding our refund policy, please contact our support team at [email protected] or call us at 070-8064-6274 (+82 70-8064-6274)